FAQs

What’s special about a Jack+Jules bag?

Each Jack+Jules bag is designed with an emphasis on functionality. We call our bags “lifestyle bags” as they promote a full and uncomplicated lifestyle. Whether your emphasis is on healthy living, supporting the environment or nurturing your relationships with friends and family through social gatherings, we have a bag for that!

Where can I buy a Jack+Jules bag?

We are primarily online though we do like to pop up from time to time around Melbourne. When that’s the case, we’ll let you know where we’ll be (please come say hi)!

We also can be found at the following gorgeous shops:

  • Chef's Hat - South Melbourne VIC
  • Liquid Room - Sandringham VIC
  • Abode Interiors & Styling - Coolangatta QLD
  • Phresh Gallery - Caloundra QLD
  • Bullrush Clothing - Burra SA
  • Stitch n Bits - Cowell SA
  • Coonawarra Store - Coonawarra SA

What’s the deal with shipping?

Purchase $100 or more in product and shipping is free. 

I live in the Bayside area of Melbourne and don't want to pay shipping. Can I pick my order up?

No worries. When you check out, use the following discount code: BAYSIDEPICKUP. We'll send you an email regarding when/where you can pick up your order. And if we know you, we might just hit you up for a coffee as well.

Do you ship internationally?

Definitely; we ship internationally. Just enter your information as if you were purchasing something within your country. Keep in mind that the prices you see are in Australian dollars which will convert to your currency on your credit card bill

What if I don’t like my bag/it’s not what I purchased?

Not 100% happy with your purchase? Then we’re unhappy too.

Send back your item and its invoice within 30 days for an exchange or refund of the purchase price (minus shipping). We’ll send you an email once we receive the item and a refund will be processed as a credit to your credit card.

Send returned items using a tracked mail service to: PO Box 248, Sandringham VIC 3191 Australia. Return costs are the responsibility of the customer. 

Questions? Email us at accounts@jackandjules.com.au and we’ll work through it together.

Now we're all happy.

I’ve received my bags and I love them! Now what?

Can you see us smiling from here? If you love them, let us know! Send us an email or post on social media (we especially love photos) and tag us. We'll see it and get warm fuzzies inside.